Our values

Our values define who we are as an organisation and what makes us distinctive.

By operating in accordance with our values we are:


  • Standing firm for what is right, delivering on commitments, being resilient and trustworthy
  • Taking personal accountability, being decisive, using judgment and common sense, empowering others

Open to different ideas and cultures

  • Communicating openly, honestly and transparently, welcoming challenge, learning from mistakes
  • Listening, treating people fairly, being inclusive, valuing different perspectives

Connected to customers, communities, regulators and each other

  • Building connections, being aware of external issues, collaborating across boundaries
  • Caring about individuals and their progress, showing respect, being supportive and responsive

These values reflect the best aspects of our 150-year heritage. They are vital to fulfilling our purpose of helping businesses to thrive, economies to prosper and people to realise their ambitions.

The scale of our operations makes our values all the more important. We serve more than 45 million customers around the world, ranging from individuals to the largest of companies. We are committed to conducting our business in a way that delivers fair value to customers, strengthens our communities and helps ensure a properly functioning financial system.

Further information about HSBC’s values  is available on our corporate website. Please note this is English language only.

By setting the highest standards of behaviour our aim is that all of our employees and customers can be proud of our business

Stuart Gulliver, HSBC Group Chief Executive